Jobs stuck on queue

Viewing 8 posts - 1 through 8 (of 8 total)
  • 7th October 2019 at 4:14 pm #22940

    Hey All,

    After upgrading to muster 9.0.14, and adding blender as a rendering option on our Render Farm, I had a couple of users send some test renders but noticed that the jobs are stuck on in the queue. I tried verifying the settings are set correctly, the correct engine used (Maya Arnold) and the version as compared to the template settings.

    7th October 2019 at 4:29 pm #22942

    Hi Andres,

    You get only some jobs stuck into the queue, or all Maya Arnold are stuck ? If so, I suggest you to check the renderclients preferences, and check that the Maya Arnold template is enabled. You can also right click on one node and select “supported engines” to see if that particular template is enabled.

    If only the jobs submitted by users are stuck, then you should look at the users settings about the limitation on a particular engine and/or maximum jobs.

    8th October 2019 at 3:14 pm #22987

    Hey Leonardo,

    All jobs are getting stuck in the queue, I have checked the supported templates in a few of the clients and they have the Maya Arnold template active. I know I manually configured each render client to the same template as we were seeing errors complaining about Maya2017 so I needed to update to use Maya 2019 render.exe and mtoadeploy 2019.

    9th October 2019 at 9:38 am #23025

    If you got the Maya2017 error, it’s possible that the template has gone into the client “exclusion” list. Did you have a red cross under the T or J column ? Try to right click on the node and PURGE the templates and jobs exclusions lists

    11th October 2019 at 4:21 pm #23144

    I originally got the Maya 2017 error but looking through the documentations I updated the Maya templates to point to the 2019 install of Maya. After fixing the templates for all the render clients, we submitted a new job with the matching template requirements and are seeing the jobs stuck in queue

    11th October 2019 at 7:26 pm #23152

    Did you follow my suggestion to check the T & J columns of the nodes ? Are the nodes idle ? (Green). Do you also see a blue moving bar in the bottom right corner of Console ? (that means Dispatcher is running and processing the queue…)

    11th October 2019 at 7:39 pm #23154

    The T & J columns are cleared, rendernodes are idle and right-clicking on each node purge option is greyed-out. The bar (green on my instance) is moving.

    11th October 2019 at 8:01 pm #23155

    Could you open a ticket in the support section ? I think we may need to arrange a fast remote session to solve this, from there no other options

Viewing 8 posts - 1 through 8 (of 8 total)

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