Problem with maya

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    Posted in: Muster usage
  • Arn
    4th May 2007 at 10:14 am #14177

    hello, we are a little studio in south of france, we trying muster from 3 days with your demo version and maya 8.5

    when i submit a job, the following error may appear in the log :

    Starting render engine with commands:
    D:maya8.5binrender.exe -n 0 -r sw -proj \Storagestorage_renderAlcatelTest_MusterQ -s 41.000 -e 44.000 -b 1.000 -rfs 41 -rfb 1 -pad 2 -fnc name.#.ext -of tga -im testboule \Storagestorage_renderAlcatelTest_MusterQscenesboule.mb

    Starting “D:maya8.5binmayabatch.exe”
    Error: File not found.: //Storage/storage_render/Alcatel/Test_MusterQ/scenes/boule.mb
    Error: Cannot load scene “\Storagestorage_renderAlcatelTest_MusterQscenesboule.mb”. Please check the scene name.
    // Maya exited with status 209

    we use a domain network on win XP pro…
    all the administrator rights are open.

    we have the same error on the version 4.5 and 5.12…

    Please help us…
    Because we are really interested to buy your product.

    thanks

    arn

    Chris
    8th May 2007 at 4:02 pm #14643

    I’m not sure if this is a fix for your problem, but look at the slash directions. In the first Error: line, you have “/” in the UNC paths. In the second you have “”. If you’re using Windows they should all be ‘s. I would try this; run Muster Explorer and click on the Path button. Make sure that you have your paths configured properly. Good Luck!
    ~Chris

    Leonardo Bernardini
    22nd May 2007 at 12:02 am #14656

    If you experience the same issue in 4.5 and 5.12, the solution has to be found inside your network policies.

    The user actually assigned to the Renderclient IS NOT able to access your shared resources. As you said, you’re working on a domain, it is possible that the default installer was not able to create a WORKING ACCOUNT. Check the “User permissions” section on the online manual or get in touch with vvsupport@vvertex.com.

    Regards.

    hadi
    2nd August 2007 at 8:48 am #14717

    I have the same problem and I checked the unc path and it is ok but I got the same error what should I do else ?
    thanks
    hadi

    Leonardo Bernardini
    2nd August 2007 at 11:53 pm #14719

    Stop the renderclient service. Also skip the user account creation during the installation.
    Create manually an user on the domain or on every host if you’re on a workgroup (assign the same password). Check the read/write policies of this user then:

    Logon with this user and start the renderclient as a console application. If it still reports that kind of error, the problem is in the permissions. Double check your environment.

    If it works, assign the user manually to the service using the Services control panel applet , then start it . It should work.

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